Software Salesman

I’m getting back to one of my favorite targets in the IT world… Salespeople for companies. It seems that I always have issues with them.. even thought I am certainly used to dealing with them. My continual issue with them is that they take such a stance against you as a IT company. If I were a end user client they would fall all over me, especially if I was a large end client company. They would tell me this and that to woo me to purchase their product. Sometimes they even give you really good information.

But not for my type of company today. I run a small but technically proficient software and consulting company. Been doing this for the past 12 years now in this company version. I’m usually calm and used to the ways of IT selling and its lies and truths. But my blood really boils when I talk to software sales people, especially for companies that I’m thinking of using for my clients. My latest skirmish was the other day.

The conversation went something like this…

Me: I’d like to get some basic information on the end user pricing concepts for your product. I’m in the process of evaluating a number of products in your space (business intelligence reporting) and trying to see if your products would fit into what I see working for my clients.

Salesman: So you want to re-sell and support our products?

Me: Yes. But first I’m trying to learn more about your products and their price points so I can judge the usefulness in my business.

Salesman: Well… Let me be frank.. We have lots of companies wanting to sell our product as a partner. You need to come in with accounts and revenue that will make us want to have you.

Me: Can’t sell you products and will not unless I know more about your pricing and products. I do have clients in both the Fortune 100 space as well as much smaller companies.

Salesman: Give me an example of your clients.

Me: I have XXXXX, a large Fortune 100

Salesman: That’s nice… But before we can even talk to you about a partnership you will need to send me a list of your clients and indicate where you see XXXXXX fitting into their IT planning.

Me: Sure.. and I terminated the call. And I never, never, never was going to give him my client list just to (maybe) buy my way into a partnership.

So Mr. Salesman wanted me to give him my clients just to get him to answer some pricing questions. Apparently the software business was soooooo good last year that they don’t need any more partners trying to sell their products. They only want, never give. They have no clue as to the meaning of partnership.. Partnerships only work when both parties win and gain a benefit from it. Works in personal areas, works in business.

I have a long memory when it comes to these types of companies and the people who work for them. I just will never do business with them, ever. And I will talk others out of using them as well. So MicroStrategy don’t look for me to recommend you anywhere to anyone.

CRM & Business Disconnects

One of the areas I have been using for awhile is to maximize your existing software especially when it comes to getting maximum utilization from your CRM systems. By thinking a bit about what is going on in your business many times, with a re-focus on selected areas you can revitalize your business. Once such area is the continual disconnect between the sales force and marketing staff. Peppers & Rodgers have released a very nice article white paper of that subject. It can be found here: http://whitepapers.zdnet.com/abstract.aspx?docid=1116891

If you run a business that has sales and marketing download and read it. Then do something to improve your CRM and more importantly your business.  These are the very areas that Ridge Group covers in its CRM ReStart program.  Very interesting and valuable.

New software information site: Software Intelligencer

Ridge group and I have launched a new site that is aimed at businesses that need information about the software that they use in business. It is called the “Software Intelligencer” and can be found at http://www.SoftwareIntelligencer.com . I created this site to provide very specific information about software in a number of business areas:

  • CRM and related areas
  • Business Intelligence and reporting
  • Data analytics
  • Database and data warehouse
  • Web portals
  • eCommerce

We will have articles written by me and others that will provide useful information especially when selecting software for those areas. Reviews, how to articles, research on software as it pertains to business, software lists, opinions and more. We will go more in depth then can normally done in a blog site.

Who gets more value with a CRM Implementation?

I was reading some on-line journals the other day and noticed a question from a user “Who get more value from my CRM system, me or my consultant“. My first reaction was that this guy is a real jerk… what a stupid question to ask. Then I thought more about it and realized that like many CRM system implementers they haven’t taken the time to measure success or even set the criteria for success. So they can’t make a value judgment at all.

We all make value judgments all the time

In general people like to be

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CRM ReStart™

Bethel, Connecticut August 1, 2009 — In today’s difficult marketplace it makes sense to evaluate your business processes to see if they meet your ever changing business challenges. Ridge Group has created an innovative program “CRM ReStart™” to assist companies to maximize the benefits from their CRM systems. This program provides a complete review of existing business processes and CRM system usage providing a tailored set of recommendations based on Ridge Group’s rich experience in CRM and customer centric systems.

Companies have implemented CRM systems to provide a framework and

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Putting All Your Eggs In One Basket !

It seems that in today’s larger companies, the IT departments are betting that a single “unified” vendor approach for business operational software is the best for all; for their company, for their business staff who run the company, and their clients. And for the IT senior leaders it seems to be a “safe” choice, the old axiom of “choosing IBM is never the wrong choice”. However, I’m questioning the idea that choosing a single dominant vendor for your business software is the right choice.

Let me start by defining the companies that I’m talking about. These are the very large US

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Secrecy of Pricing

I ran into something today that always has bothered me, and I don’t understand it. It the reluctance of vendors to disclose general pricing when you have directly asked for it. This always makes me think they want to do a “bait and switch” on you once you are progressing down the sales road. And this was from an Open Source Company. Not much openness if they will not provide retail pricing. After a few minutes of deliberation, I decided to move on to another company that was not afraid to quote their prices.

Yes, I know there are plenty of

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Are on-line freelance sites worthy of any time? Or your money?

I decided recently to investigate these types of sites, perhaps as an additional resource for my marketing efforts. The two that I picked after a some research was eLance.com and guru.com. Both are constructed in much the same way. For those of you who have never tried these they work in the following manner.

If you are looking for someone to hire, either by the hour or by project, the sites are free. Just list you job and review any responses that come your way. You are not obligated to choose any one from the site for your project. If you

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Ridge Group Announces Offshore Development Process “Managed OffShore”

I thought I would post my recent press release for Ridge Group. It talks about the way that we manage software development.

The “Managed OffShore” development model is even more important in today’s economic turndown. All companies are looking for ways to reduce costs and certainly IT costs are one of those areas that can come under fire to be reduced. Ridge Group’s software development process model is designed to: reduce custom development costs for creating and supporting software, all without adding to the company’s risk.

The process has been developed over the past five years by Ridge Group [ http://www.RidgeGroupIT.com

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Open Source – My journey into this world and our selection process

In my business I have most always worked with software that was designed, build and supported by commercial organization, solely for one thing, make money. As part of my company’s strategy to move down size to smaller organizations, I knew that I needed to find solutions for my clients that we less costly to buy, install and support. Installing and support, as least the direct effort cannot be changed all that much. What can change is the initial purchase price and the on-going support costs. Open source products meet that less costly model. They cost less to buy, usually free

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